Refund Policy

Mudarisi.com aim to keep all of its customers to be satisfied.

If for any reason you are not satisfied with your purchase, we offer a refund under the following conditions:

 

Eligibility:

  • The product or service must have been purchased directly from Mudarisi.com.
  • The refund request must be made within 5 days of the purchase date.
  • The lesson or course must not have been accessed upon a progress stage of greater than 30%.

 

Process:

  • To request a refund, please contact us at contact@mudarisi.com.
  • Provide us with your order details and a brief explanation of why you are requesting a refund.
  • We may require additional information or documentation in order to process the refund.

 

Timeframe:

  • Once we receive your refund request, we will process it within 5 business days.
  • It may take up to another 5 business days for the refund to appear in your account, depending on your payment method and financial institution.

 

Refund Amount:

  • The refund will be issued upon a prorate of the purchase price of the product or service, less the progress percentage plus any applicable fees or indirect charges.

 

    For example:

  • Lesson or Course Price = KD 10.000
  • Progress Stage = 20%
  • Indirect Payment Charges = KD 0.100 + 2% of Price Amount for K-Net Payment (3.5% of Price Amount for Visa/MasterCard Payment)

 

    The Refund Amount Calculation Breakdown

   = 10.000 – [(20% x 10.000) + 0.100 + (2% x 10.000)]
   = 10.000 – [2.000 + 0.100 + 0.200]
   = 10.000 – 2.300
   = 7.700

    The Refund Amount = KD 7.700

 

  • If the product or service was purchased as part of a bundle or package deal, the refund will be prorated based on the individual item price.

 

Method of Refund:

  • The refund will be issued in the same form of payment used for the original purchase, or shall be issued as website credit or a coupon, upon the agreement of the customer.

 

Exclusions:

  • We do not offer refunds for digital products or services that have already been downloaded or accessed upon a progress stage greather than 30%.
  • We reserve the right to refuse a refund if the reason of refund was not convincing or falsified.
  • We reserve the right to modify or update this refund policy at any time.
  • By continuing to use our products or services, you agree to the terms of this refund policy.